Help Center

We offer flexible scheduling options to accommodate various time zones and availability. To find the most suitable class times for your child, visit the specific course page on the Create & Learn website. Each course page features a schedule section displaying available class times.

If you don't see a time that fits your needs, you can request an alternative schedule directly through the website. Simply scroll down to the schedule section of the desired course, click on "Request another time" at the bottom of the listing, and fill out the form to see if a new schedule can be arranged.

Private classes can also be arranged at times convenient for you.

If you need a schedule that is not already listed, you can request it from our website:

1. Go to the page for the class you are interested in.
2. Scroll down to the schedule.
3. Click on "Request another time" at the bottom of the schedule listing. You might need to click on the "Click to show more schedules" orange button to see it.
4. Fill out the information to see if we can create a schedule for you.

Registering for a class with Create & Learn is a straightforward process. Here's how you can enroll your child in a course:

• Browse Available Classes and select a course.
• Navigate to the schedule section to see upcoming class times. If the listed times don't suit your schedule, you can request an alternative time by clicking "Request another time" and submitting your preferred schedule.
• Enroll in the class. If you're a new user, you'll need to create a free account by providing your email address and setting a password. Returning users can log in with their existing credentials.
• Complete the registration.

After registration, you'll receive a confirmation email with details about the class. You can also log into your account at www.create-learn.us/account to find Zoom links and other class information.

If you're new to Create & Learn, try a free introductory class to experience the magic!

Yes! For every new referral, both you and your friend will receive up to $20 that can be used for any classes!

Here's how it works:

1. $5 in credit after a friend completes an introductory class.
2. $15 in credit when a friend enrolls in a paid class.
3. And your friends get $20 toward their first paid class.
4. Go to https://www.create-learn.us/refer-a-friend to learn more! There will be a referral link that you can forward to your friend.

Note: Restrictions apply. Referring yourself or same-household family members is not allowed.

Yes! We are excited to introduce a new discount for learning together with friends or siblings!

When you register a student for a class, you can now add a second student to the same class schedule and receive an additional 15%–20% off for the second student. Combined with existing discounts, this brings total savings to 25%–37% for the second student, depending on whether you sign up for one unit or multiple units.

This special offer applies to most classes except Scratch Ninja and Python for AI, and is valid through the end of summer 2025, including summer camps.

This article on Kids Coding Class Discount has more details on how to receive the discount.

We also have a referral program where you and a friend can receive up to $20 in credits toward future classes!
Learn more: https://www.create-learn.us/refer-a-friend

You can also create your own group class and save money for each student that signs up.

We strive to make computer science education accessible to as many students as possible. Our class prices already reflect this mission—especially given our small class sizes (a max of 3–5 students per class). In addition to the Referral Program and Same Class Sibling/Friend Discount mentioned above, there are a few more ways to save:

• Multi-Unit Booking Discounts: You can usually receive a larger discount when you book more than one unit at a time.
• Bulk Purchase: Take advantage of our bulk buy option to earn up to 12% in extra credit.
• Private Group Classes: If you have friends who want to learn together, consider forming a private group. These offer greater scheduling flexibility and often a lower price per student (when there are at least 3–4 students), depending on the course.

All of our classes are held over Zoom, so we always recommend downloading Zoom and getting familiar with the app prior to class.
You can download Zoom here: https://zoom.us/

Check your class confirmation email to find out any other software you need to set up ahead of time.
Our teachers will guide the students through everything else!

(Tip: Move the email into your “Primary” inbox folder to ensure you see all your future class emails.)

You can find class schedules and Zoom links on your account page anytime.

Just select the class, and you will see the information.

Even though we send reminder emails, please always try to use the Zoom link found in your account just to be safe — this minimizes the risk of Zoom issues.

Sometimes our emails end up in the spam/junk folder.

If you haven't received a confirmation email, search for messages from createandlearn.us.

If you still can't find it, visit your account page to find class information like the schedule, Zoom link, and classroom.

There are many reasons Zoom might not work properly. Here are some troubleshooting tips:

1. Make sure your Zoom app is downloaded and that pop-ups are enabled.
   If using a browser, also ensure pop-ups are allowed.
2. Double-check that you have the correct Zoom ID and password.
   You can find this on your account: https://www.create-learn.us/account
3. If you're getting a “Waiting for Meeting to Start” or “Meeting in Progress” message even after class has started, restart the Zoom app.

If you're able to join but audio or video doesn't work, join from your phone as well so your child can participate.

To contact your teacher, log in to www.create-learn.us/account.
You will see the teacher listed under each class. You can send them a message directly from there.

Yes! If you anticipate missing a class, visit your account page and try to reschedule to another session as soon as possible.

We often have multiple sessions of the same course running at the same time, so you're likely to find an alternative.

If no times work or you need additional help, email support@createandlearn.us.

Note: If you're in a private class, contact our support team at least 48 hours in advance to move your session and avoid a teacher reservation charge.

We offer a full satisfaction guarantee!

If, after the first session, you and your child feel the class isn’t a good fit, email support@createandlearn.us right away.

We'll either help move your child to a better-fitting class at no additional cost, or issue a refund if no other class fits.